VA IG: Stalled EHR implementation still faces problems
VA’s EHR transition has faced significant challenges since its launch nearly four years ago. FedNewsNetwork flags a recent IG report that revealed 826 "major performance incidents," including outages and functionality issues, with over half occurring after VA paused the EHR rollout in April 2023. These problems have been linked to patient harm and even deaths in some cases.
“According to the IG report, Oracle Health was responsible for 654 of the major incidents, while the VA was responsible for 172 of the major incidents.”
Despite claims of stabilization, the system continues to face difficulties, impacting performance for nearly 80 days and contributing to decreased staff morale and increased stress among medical providers. VA acknowledges ongoing challenges but cites the high rate of system changes as a contributing factor to the persistent issues, which should decrease as the implementation progresses.
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